Customer Service
Ordering Online
Submit your order securely to us via this web site. Once your order has been processed, a separate email with tracking information will be sent.
back to topOrdering By Phone
Ordering online is secure, but if you prefer you can call us at 888-333-1045 to place a non-textbook order. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!
back to topShipping Policies
Illini Union Bookstore is proud to offer flat rate shipping of $12.99 for UPS Ground service. Gift cards are shipped out via UPS Ground with no shipping charge. All of our shipments are professionally packed to ensure the safety of your items in route. We ship Monday-Friday. Diploma frames are $24.95 to ship (and cannot be expedited) and University chairs are $36-$45 to ship (depending on region of country). Lawn signs ship directly from the vendor, so there will always be a $12.99 charge (even for pick up orders).
On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.
Yes, we can ship internationally. However, shipping charges will NOT be part of our flat-rate shipping. Rate to ship to Canada is $30, and all other countries $70. International packages ship via UPS, which takes 6-10 days for delivery. Diploma frames shipped Internationally are $54.95 for Canada, and $94.95 for all other countries.
Alternatively, you may choose to pick up your order at the store, instead of having it shipped. Simply choose "pick up @ Illini Union Bkstr" on the checkout page (under shipping method). There is no charge for this service. Once you receive email notification that your order has been processed, please pick up from the bookstore (see in-store signage for location). Bring the email notification with you to assist in picking up your order. Please note, customer has 2 weeks to pick up the order after receiving email notification.
back to topReturns
Textbooks
A full refund will be given in your original form of payment if returned during the first 10 day of classes (see in-store signage for specific dates) with original receipt and in original condition.
Course packets, access codes, shrink-wrapped items where the shrink-wrap has been broken are non-returnable.
Rental returns are due at the end of each semester.
Loose-leaf and shrink-wrapped items
Refunds will be given for loose-leaf and shrink-wrapped items only if unopened and returned on or before the refund date.
Digital and Online Access items
Digital and online content including access codes can be returned if not accessed or opened and returned on or before the refund date.
General Books
A full refund will be given in your original form of payment if merchandise is in original condition with original receipt and returned within 5 days of purchase.
Test Prep, Study Aids, Magazines and Sale Merchandise are non-returnable.
Opened software, audio books, DVDs, CDs, music and electronics may not be returned but can be exchanged if deemed defective.
General Merchandise
During the holiday season, as long as the merchandise is returned in re-sellable condition and accompanied with a receipt; we can take the return in January (even if longer than 30 days).
Electronics
Refunds will be given for unopened items within 14 days. Exchanges will be made for items deemed defective. Other restrictions may apply, see store for details.
Return via mail
Please fill out the Merchandise Return Form form enclosed in your order(General Merchandise only), and send to:
You can download a return form here.Illini Union Bookstore
Attn: Returns
809 S. Wright St.
Champaign IL 61820
back to topContact Support
Contact us anytime with questions or concerns via email at: iubcatalog@illinois.edu.
For textbook orders, please contact us via email at: iubtextbooks@illinois.edu; and include your order number. For general merchandise (non-textbooks) orders, please contact us via email at: iubcatalog@illinois.edu or by phone: 1-888-333-1045.
You can also contact our customer service department at:
(217) 333-2050.
You can reach the textbook department at (217) 244-3730.